DISABLED ACCESS

As a caring and proud local pub steeped in 350 years of history, we are committed to creating a welcoming and inclusive environment for all of our patrons. We have implemented a disability policy that relates to wheelchair access and the use of a portable ramp. This policy is designed to ensure that our staff are equipped with the knowledge and resources necessary to provide excellent service to individuals with disabilities.

Staff Training
All of our staff members are required to receive training on the disability policy and the use of the portable ramp. This training will include information on how to properly set up and use the portable ramp, how to assist individuals with mobility impairments, and how to ensure that all areas of the pub are accessible for individuals with disabilities.

Assistance for Patrons
Our staff members are expected to provide assistance to patrons with disabilities when required. This assistance may include helping patrons with mobility impairments to navigate the pub, carrying food and drinks to their table, and providing assistance with using the portable ramp. Staff members must always be respectful and patient when providing assistance to patrons with disabilities.

Communication
We understand that effective communication is essential for ensuring that individuals with disabilities have a positive experience at our pub. Our staff members are trained to communicate with patrons with disabilities in a respectful and inclusive manner. They are also encouraged to ask patrons with disabilities if they require any assistance or accommodations to ensure that their visit is as comfortable as possible. Please let us know in advance of your visit, if you require any special assistance via our WhatsApp button below, or call 01263 804607

Continuous Improvement
We are committed to continuously improving our disability policy and ensuring that our pub is accessible for everyone. We encourage our staff members to provide feedback and suggestions for improvement, and we regularly review our policy to ensure that it is up to date and effective. By implementing this disability policy for staff members of our pub, we are demonstrating our commitment to providing excellent service to all of our patrons, regardless of their abilities. We hope that this policy will help to create a welcoming and inclusive environment that everyone can enjoy.